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Refund Policy

Last updated: 2026-04-27

This Refund Policy applies to paid subscriptions to TipOff, operated by GrayM Systems, LLC. Payments are processed by our merchant of record, Paddle.com Market Limited ("Paddle"), who handles billing, taxes, and refund disbursement on our behalf.

Subscriptions

TipOff Paid plans are offered as recurring monthly or annual subscriptions. By subscribing, you authorize the merchant of record to charge your payment method at the start of each billing period until you cancel.

Cancellation

You may cancel your subscription at any time from the dashboard at app.tipoff.dev or via Paddle's customer portal. On cancellation:

  • Your subscription remains active until the end of the period you have already paid for.
  • You are not charged again.
  • Your account drops back to the Free plan at the end of the period.

Cancellation, by itself, does not generate a refund.

Refund window

We offer a 30-day money-back guarantee on your first purchase of a Paid subscription. If you are unsatisfied for any reason, contact us within 30 days of the initial charge and we will refund in full.

For subsequent renewals, refunds are issued on a case-by-case basis and may be prorated to the unused portion of the billing period.

EU / EEA / UK consumers

If you are a consumer (not a business) in the EU, EEA, or UK, you have a statutory right to withdraw from the contract within 14 days of purchase under applicable consumer-protection law. Our voluntary 30-day money-back guarantee above is more generous and applies in addition to that statutory right. To exercise either, email us at hello@tipoff.dev.

Exceptions

Refunds will not be issued in cases of:

  • Termination of your account for a violation of our Terms of Service, including abuse of the Service or its rate limits.
  • Refund requests submitted more than 30 days after a renewal charge, except as required by law.
  • Charges made through fraudulent or unauthorized means, which are handled separately as security incidents.

How to request a refund

Email hello@tipoff.dev from the address on your TipOff account, with:

  • The email on your TipOff account.
  • The order or invoice number (visible in your receipt from the merchant of record, or in your customer portal).
  • A short description of the reason. We use this to improve the product.

We aim to respond within 2 business days. Approved refunds are processed by Paddle back to the original payment method, typically within 5–10 business days depending on your bank or card network.

Chargebacks

If you have a billing concern, please contact us first — we will almost always resolve it faster than a chargeback. Filing a chargeback without first contacting us may result in suspension of your account pending resolution.

Changes

We may update this policy from time to time. Changes apply to charges made on or after the "Last updated" date at the top of this page; older charges remain governed by the policy in effect when they were made.

Contact

Questions or refund requests: hello@tipoff.dev.